Refunds & Returns Policy
If you are not happy with your purchase, we will accept a return of an unused physical product within 14 days. Once we receive the returned item SimpleSwims.com will then give a full refund, excluding shipping. We are unable to issue a refund without actual receipt of the item(s) or proof of received return delivery. Please allow 1-2 weeks for your return to be processed.
Discounted and downloadable products are not eligible for a return.
Returned items must be delivered to us unused, in original packaging and in the condition they were received or may not be eligible for a refund. We cannot be held responsible for items damaged or lost in return shipment, therefore we recommend an insured and trackable mail service.
Full refunds of camps/clinics are available up to 60 days before event date. A 50% refund is available up to 30 days before event date. No refund is available less than 30 days from the event date.